Check your device
Purchase only through Ledger’s official store or an authorized reseller. A new Ledger device should arrive without a pre-filled recovery phrase. If anything seems unusual, pause and contact official support.
Welcome to a more secure way to manage crypto.
A Ledger device keeps your private keys offline while you use compatible apps to view and manage your assets. Getting started is straightforward: check your device, install the official software, and follow the on-screen setup carefully. Take your time—your recovery phrase is the key to restoring access if your device is lost or damaged.
Install Ledger Live
Download Ledger Live from Ledger’s official website or the verified app store listing. Avoid links in unsolicited messages, advertisements, or search results you cannot verify.
Initialize and verify
Follow the device’s own prompts to create a PIN and generate your recovery phrase. Confirm each word directly on the device screen, then complete the authenticity check in the official app.
The most important step
Protect your recovery phrase.
Your 24-word recovery phrase is the backup to your wallet. Anyone who gets it may be able to access your crypto, so keep it private and offline. Write it down on the recovery sheets supplied with your device and store those sheets somewhere secure and separate from the device. Never photograph, scan, email, or type the phrase into a computer, phone, website, or cloud service.
Ledger will never ask you to share your recovery phrase—not through support, a verification flow, or a website. No legitimate app or person needs it to troubleshoot your device. If a message asks for it, treat that request as a scam and do not respond. When confirming words during setup, use only the trusted screen and buttons on your Ledger device.
Remember: A PIN protects access to your device; the recovery phrase restores your wallet. Keep both confidential, and never store them together with your device.
Manage with care
Use Ledger Live thoughtfully.
Ledger Live helps you connect to supported blockchain networks, check balances, and install apps on your device. Your device is designed to keep private keys offline and require you to review and approve transactions physically. Before approving, read the transaction details on the device screen—not only on your computer or phone—and make sure the address and amount are what you intend.
Keep your device firmware and Ledger Live app up to date using official channels. Updates can include security improvements and compatibility support. Be cautious with tokens or transactions you do not recognize, and research the risks before interacting with unfamiliar services. Crypto transactions are generally irreversible, and asset availability, network fees, and features vary by network and region.
Ledger provides tools for self-custody; you remain responsible for safeguarding your device and phrase, checking transaction information, and complying with local requirements. Start with a small test transaction when learning a new process, and consult official help resources if you are uncertain.
Frequently asked questions
Quick answers to help you begin safely. For product-specific instructions, consult Ledger’s official support resources.
Where should I download Ledger Live?
Download it from the official Ledger website or a verified official app-store listing. Check the publisher and source before installing, and avoid download links sent in unsolicited messages.
Will Ledger ever ask for my 24-word phrase?
No. Never share your recovery phrase with anyone or enter it into a website, app, support chat, or computer. Ledger support does not need it to help you.
What should I do if my device is lost or damaged?
If you still have your recovery phrase, you can use it to restore your wallet on a compatible replacement device by following official instructions. Keep the phrase secret during the process. If you suspect it has been exposed, seek trusted official guidance promptly.
Can I recover my crypto with only my PIN?
No. A PIN unlocks your particular device, but it does not replace your recovery phrase. The phrase is needed to restore wallet access on another compatible device.
Why must I verify transactions on the device screen?
The device screen provides an independent place to review important details before approval. Confirm the recipient address, amount, and other displayed information before physically approving anything.
Does a Ledger device guarantee investment safety?
No wallet can remove market risk, prevent every user mistake, or guarantee asset value. A hardware wallet helps secure private keys, but you must still protect your phrase, review transactions, and research services and assets carefully.
This independent getting-started overview is informational and is not financial, investment, or security advice. Ledger and Ledger Live are trademarks of their respective owner. Product features and availability may change; always refer to official Ledger instructions.